FAS Coronavirus Information and Operational Status

Last updated on August 16, 2021.

Building Access

  • Most buildings are following lock/unlock schedules. If you need access to a building outside of regular hours, use your UT ID card to enter the celebrated entrance. A celebrated entrance is typically a main entrance, but employees should look for the ID card swipe pad and words "Celebrated Entrance" printed on the doors to locate the building’s celebrated entrance.
    • Some buildings may have more secure access measures in place. Directional signage is posted at prominent access points on those buildings.
  • Do not allow anyone to tailgate into a building behind you. Make sure the door closes behind you, and do not allow tailgating entry into a building for your own and other’s safety. If someone attempts to tailgate behind you into a building, inform them the building is closed, and they must use their UT ID card to enter. If they do enter improperly, immediately call 911 and UTPD will respond to investigate.

Accounting and Financial Management

  • Operational Status: Accounting and Financial Management is working remotely with limited on-site services. See individual units for further information.
  • Coronavirus Information and Resources: https://afm.utexas.edu/coronavirus

AT&T Hotel and Conference Center

  • Operational Status: The AT&T Hotel and Conference Center is open and taking guest reservations and event requests. Please note: face coverings are required at our hotel in all public spaces. We encourage you to use our website, meetattexas.com to book your stay or submit an event inquiry.

Budget Office

Bursar

  • Operational Status: The office will process deposits Monday - Friday between 9 a.m. and 4 p.m. Deposits that only have credit card transactions can be approved remotely. Payments for What I Owe can also be made in person during these times. For questions oa.bursar@austin.utexas.edu
  • Coronavirus Information and Resources: https://financials.utexas.edu/afm-coronavirus

Business Contracts

Business and Financial Services

  • Operational Status: Fully Operational, Fully Remote; except Central/Stores Warehouse, staffed 7 a.m. to 4 p.m.

Campus Safety

  • Operational Status - Continues to oversee safety aspects related to preventing the transmission of COVID-19 while still handling primary essential functions to keep the university students, faculty/staff, and property safe and aiding to the continuity of university operations. All units within Campus Safety, Fire Preventions Services, Environmental Health and Safety, and Emergency Preparedness are working on-campus and teleworking remotely to ensure that the identified essential functions are still on-going. Critical functions are defined as those functions that enable the University to provide vital services, maintain the safety and well-being of the campus community, ensure continuity of administration, protect the University’s assets, and enable teaching or research to continue.
  • Coronavirus Information and Resources: https://safety.utexas.edu/coronavirus

Child Development Center

  • Operational Status: Fully operational

Commons Conference Center and Commons Café

  • Operational Status: We are sad to share that The Commons Conference Center and Café is closed effective immediately due to COVID-19’s business impact on our operations. Thank you to everyone who has supported us. Closing was a difficult decision to make; we hope to reopen and will share updates as they are available. We will also reach out to anyone who has outstanding bookings or food orders with us.
  • Coronavirus Information and Resources: https://commons.utexas.edu/coronavirus

Communications

Docusign

Document Solutions and UT Mail Services

  • Operational Status: Document Solutions will continue to provide essential services to the university. USPS Mail and Campus Delivery Services (CDS) packages will be delivered only to departments who have requested these services. Please expect delivery delays. If your campus-bound package has been rerouted, please call CDS to coordinate pickup. 512-471-3670.
  • Coronavirus Information and Resources: https://documentsolutions.utexas.edu/coronavirus

eBits

Emergency Preparedness

  • Operational Status - Currently running a virtual Emergency Operations Center (EOC), providing continuity of emergency operations support for the University and running the University’s Emergency Notification systems to keep the UT community informed of any changes on campus.

Environmental Health and Safety

  • Operational Status: Key personnel on-campus responding to sanitize areas with any possible contamination of COVID-19, continuing waste management and pick-up, hazardous materials incidents, odors, fume hoods, and any other primary incident calls. All other services are fully functional remotely.

Facilities Services

  • Operational Status: Facilities Services is supporting the university’s current operational requirements. We continue to follow the most updated campus guidance for health and wellness as directed by the university. For more information on Campus Operations, visit the Protect Texas Together website.

    For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS. For more information on specific service areas, please see our coronavirus webpage.

  • Fall Reopening Information and Operational Status information: https://facilitiesservices.utexas.edu/coronavirus

FAS Human Resources Support Services*

Fire Prevention Services

  • Operational Status - Employees on-campus are responding to calls and providing guidance related to fire prevention and fire safety

Employee Assistance Program

  • Operational Status- Employee Assistance Program (EAP) is currently open and providing services remotely through video and phone counseling.
  • Coronavirus Information and Resources: https://eap.utexas.edu/coronavirus

HealthPoint

  • Operational Status- HealthPoint Wellness remains fully operational remotely, except for our Points of Health Mini Gym which is currently closed.
  • Coronavirus Information and Resources: https://healthpoint.utexas.edu/coronavirus

Historically Underutilized Business (HUB) and Small Business (SB) Office

  • Operational Status: All services are fully operational, fully remote.

Human Resources

  • HR is fully operational in a remote status; call 512-471-4772, or email. In addition, the HR Service Center is providing on-campus assistance (UTA, 1st-floor lobby) by scheduled appointment only, to conduct business that cannot be performed remotely, e.g. notary service, I-9 employment identity verification, etc. For your safety and ours, the HRSC is practicing social distancing, therefore, we are only allowing a maximum of 4 people in our lobby at any one time.
  • Coronavirus Information and Resources: https://hr.utexas.edu/coronavirus

ID Center

  • Operational Status: Fully operational. Monday-Friday 8 a.m. to 5 p.m. Beginning August 23, the hours will be Monday-Friday 8 a.m. to 6 p.m.

Imaging Services

ITS Service Desk

  • Operational Status: Fully operational. Monday-Friday 8 a.m. to 5 p.m. Beginning August 23, the hours will be Monday-Friday 8 a.m. to 6 p.m.

Information Quest (IQ)

  • Operational Status: All IQ staff are working remotely. During this time, IQ remains fully available to support services and users. IQ does not anticipate any service impacts as a result of the university response to COVID19 - Cognos, Tableau, and other IQ services are fully operational. Please continue to send your IQ requests to iqhelp@austin.utexas.edu

Parking and Transportation Services

  • Operational Status:  Offices for staffed garages are open Monday through Friday from 8 a.m. to 4 p.m. (with one-hour lunch closure) for those who need to do in-person transactions. The Conference Center and Health Center Garage offices are open 24 hours. The PTS Main Office lobby is closed, as it is too small to allow for social distancing. For assistance, please go to the Trinity Garage cashier office located on Level 1 at the exit gate. University Fleet Automotive Shops are open Monday through Friday from 7:30 a.m. to 4 p.m.
    • Parking:  Parking on campus requires either an active permit or a fee at a meter or garage.
    • Campus Shuttles: See the Shuttle Service Level Calendar for complete information. If you need to get to campus during the breaks, many Capital Metro routes follow existing UT Shuttle routes and provide access to main campus and the Pickle Research Center (PRC) campus.
    • Capital Metro: Capital Metro mainline service continues to operate at this time, but with a modified level of service to promote public health and accommodate social distancing. Students, faculty, and staff ride free with their UT ID.
    • UT Night Rides: UT Night Rides runs 7 days a week from midnight to 4 a.m.
    • SureWalk: Sure Walk spring hours of operation will be 8 p.m. to 2 a.m. 
  • Coronavirus Information and Resources: https://parking.utexas.edu/coronavirus

Payment Services

Payroll Services

  • Operational Status: Payroll Services is offering limited in-person customer service Monday – Friday from 9:00 am to 4:00 pm. Payroll Services staff will continue to respond to emails (payroll@austin.utexas.edu) and voicemails (512-471-5271) promptly.
  • Coronavirus Information and Resources: https://payroll.utexas.edu/coronavirus

Police

  • Operational Status: UTPD remains a fully-functioning 24/7 police service to the UT community. Officers will continue to respond to emergency 911 calls where life and property are at risk. However, to limit the spread of COVID-19, UTPD will take reports regarding non-urgent incidents over the phone. Officers will remain visible patrolling the campus and its borders by vehicle, on foot, and by bike.

Procurement and Payment Services

  • Operational Status: Beginning March 16, 2020, and until further notice, the Procurement and Payment Services Office will be closed and all essential operations have been moved to remote status to reduce the public spread of COVID-19.
  • Procurement and Payment Services Coronavirus Information: https://financials.utexas.edu/pps-coronavirus

ProCard

Purchasing Office

  • Operational Status: Please note that as the University continues to navigate COVID-19 and we continue a practice of increased online and remote operations in support of the organization. Essential items that are required, should be shipped to Campus Distribution Services (CDS). New Expenditure Review Processes are in place.
  • Purchasing Office Coronavirus Information: https://purchasing.utexas.edu/coronavirus

Student Accounts Receivable

  • Operational Status: Student Accounts Receivable staff are working remotely and are not offering in-person customer service at this time. Voicemail will be responded to within 24 hours; 512-475-7777 or 512-475-7779.
  • Coronavirus Information and Resources: https://financials.utexas.edu/sar-coronavirus

Technology Resources

  • Operational Status: Development and Server teams, Fully Remote; Location Information Services, Fully Remote with staff on call; Desktop Support Services, four staff on campus running service desks.

Travel Management Services

  • Operational Status: TMS staff are working remotely during the COVID-19 restrictions. 
  • Domestic Travel: Domestic travel for business or study no longer requires exceptions by deans or vice presidents.
  • For international travel, the prohibition on university-sanctioned travel for business or study has been extended through December 31, 2021.
  • Coronavirus Information and Resources: https://travel.utexas.edu/coronavirus.

University Data Center

  • Operational Status: The UDC is currently running on reduced on-site staffing. Tier I staff are on-site 24/7 to provide monitoring services. Tier II staff are working remotely and are on call to provide physical support to customers with coordination. Any requests from customers supporting critical services will be coordinated for an immediate response. All other requests will be queued and batched for processing by a member of the Tier II staff coming onsite to the data center.
  • Coronavirus Information and Resources: https://it.utexas.edu/coronavirus

Utilities and Energy Management

  • Operational Status: Utilities and Energy Management (UEM) continues to provide utility services to the UT Main Campus and Pickle Research Center 24/7. Business operations are fully remote. To report a utility outage, please call the Facilities Service Center at 512-471-2020.
  • Coronavirus Information and Resources: https://utilities.utexas.edu/coronavirus
Last updated on August 16, 2021, 4:05 pm