FAS Coronavirus Information and Operational Status

Last updated on Nov. 13, 2020, 12:35 p.m.

Building Access

  • Follow signage to direct you in and out of buildings. Side doors and back entrances might be locked from the outside to encourage one-way flow of foot traffic.
  • Most buildings are following lock/unlock schedules. If you need access to a building outside of regular hours, use your UT ID card to enter the celebrated entrance. A celebrated entrance is typically a main entrance, but employees should look for the ID card swipe pad and words "Celebrated Entrance" printed on the doors to locate the building’s celebrated entrance.
    • Some buildings may have more secure access measures in place. Directional signage is posted at prominent access points on those buildings.
  • Do not allow anyone to tailgate into a building behind you. Make sure the door closes behind you, and do not allow tailgating entry into a building for your own and other’s safety. If someone attempts to tailgate behind you into a building, inform them the building is closed, and they must use their UT ID card to enter. If they do enter improperly, immediately call 911 and UTPD will respond to investigate.

Accounting and Financial Management

  • Operational Status: Accounting and Financial Management is working remotely with limited on-site services. See individual units for further information.
  • Coronavirus Information and Resources: https://financials.utexas.edu/afm-coronavirus

AT&T Hotel and Conference Center

  • Operational Status: The AT&T Hotel and Conference Center is open and taking guest reservations and event requests. Please note: face coverings are required at our hotel in all public spaces. We encourage you to use our website, meetattexas.com to book your stay or submit an event inquiry.

Budget Office

Bursar

  • Operational Status: The Bursar’s Office is operating with a reduced staff and alternate hours. The office will process deposits Monday, Wednesday, and Friday between 9 a.m. and 4 p.m. Deposits that only have credit card transactions can be approved remotely. Departmental staff should call ahead (512-475-7987) and Bursar staff will open the door and accept the deposit at the normal office windows.
  • Coronavirus Information and Resources: https://financials.utexas.edu/afm-coronavirus

Business Contracts

Business and Financial Services

  • Operational Status: Fully Operational, Fully Remote; except Central/Stores Warehouse, staffed 7 a.m. to 4 p.m.

Campus Safety

  • Operational Status - Continues to oversee safety aspects related to preventing the transmission of COVID-19 while still handling primary essential functions to keep the university students, faculty/staff and property safe and aiding to the continuity of university operations. All units within Campus Safety, Fire Preventions Services, Environmental Health and Safety, and Emergency Preparedness are working on-campus and teleworking remotely to ensure that the identified essential functions are still on-going. Critical functions are defined as those functions that enable the University to provide vital services, maintain the safety and well-being of the campus community, ensure continuity of administration, protect the University’s assets and enables teaching or research to continue.
  • Coronavirus Information and Resources: https://safety.utexas.edu/coronavirus

Child Development Center

  • Operational Status: At this time the Child Development Center will remain closed until the university reopens operations on its campus. We will revisit this each week and as new information becomes available we will share it with you.
  • Coronavirus Information and Resources: https://childcenter.utexas.edu/coronavirus

Commons Conference Center and Commons Café

  • Operational Status: We are sad to share that The Commons Conference Center and Café is closed effective immediately due to COVID-19’s business impact on our operations. Thank you to everyone who has supported us. Closing was a difficult decision to make; we hope to reopen and will share updates as they are available. We will also reach out to anyone who has outstanding bookings or food orders with us.
  • Coronavirus Information and Resources: https://commons.utexas.edu/coronavirus

Communications

Docusign

Document Solutions and UT Mail Services

  • Operational Status: Document Solutions will continue to provide essential services to the university. USPS Mail and Campus Delivery Services (CDS) packages will be delivered only to departments who have requested these services. Please expect delays in delivery. If your campus-bound package has been rerouted, please call CDS to coordinate pickup. 512-471-3670.
  • Coronavirus Information and Resources: https://documentsolutions.utexas.edu/coronavirus

eBits

Emergency Preparedness

  • Operational Status - Currently running a virtual Emergency Operations Center (EOC), providing continuity of emergency operations support for the University and running the University’s Emergency Notification systems to keep the UT community informed of any changes on campus.

Environmental Health and Safety

  • Operational Status: Key personnel on-campus responding to sanitize areas with any possible contamination of COVID 19, continuing waste management and pick-up, hazardous materials incidents, odors, fume hoods, and any other primary incident calls. All other services are fully functional remotely.
  • Coronavirus Information and Resources: https://ehs.utexas.edu/about/coronavirus.php

Facilities Services

  • Operational Status: Facilities Services is supporting the university’s current operational requirements by providing essential services including custodial services, landscape services, and building operations and maintenance. We continue to adhere to the required COVID-19 safety and preventative standard operating procedures directed by the university.

    For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS. For more information on specific service areas, please see our coronavirus webpage.

  • Coronavirus Information and Resources: https://facilitiesservices.utexas.edu/coronavirus

FAS Human Resources Support Services*

Fire Prevention Services

  • Operational Status - Employees on-campus are responding to calls and providing guidance related to fire prevention and fire safety

Employee Assistance Program

  • Operational Status- Employee Assistance Program (EAP) is currently open and providing services remotely through video and phone counseling.
  • Coronavirus Information and Resources: https://eap.utexas.edu/coronavirus

HealthPoint

  • Operational Status- HealthPoint Wellness remains fully operational remotely, with the exception of our Points of Health Mini Gym which is currently closed.
  • Coronavirus Information and Resources: https://healthpoint.utexas.edu/coronavirus

Historically Underutilized Business (HUB) and Small Business (SB) Office

  • Operational Status: All services are fully operational, fully remote.

Human Resources

  • HR is fully operational in a remote status; call 512-471-4772, or email. In addition, the HR Service Center is providing on-campus assistance (UTA, 1st-floor lobby) by scheduled appointment only, to conduct business that cannot be performed remotely, e.g. notary service, I-9 employment identity verification, etc. For your safety and ours, the HRSC is practicing social distancing, therefore, we are only allowing a maximum of 4 people in our lobby at any one time and customers must wear a face-covering during their appointment per the Austin Public Health Authority guidelines.
  • Coronavirus Information and Resources: https://hr.utexas.edu/coronavirus

ID Center

Imaging Services

ITS Service Desk

  • Operational Status: The FAC walk-up Service Desk is currently closed but is providing remote options for services. Hours for remote support have been extended and include Monday through Friday, 6 a.m. to 10 p.m.; Saturday and Sunday, 10 a.m. to 5 p.m.; 512-475-9400, help@utexas.edu
  • Coronavirus Information and Resources: https://it.utexas.edu/coronavirus

Information Quest (IQ)

  • Operational Status: All IQ staff are working remotely. During this time, IQ remains fully available to support services and users. IQ does not anticipate any service impacts as a result of the university response to COVID19 - Cognos, Tableau, and other IQ services are fully operational. Please continue to send your IQ requests to iqhelp@austin.utexas.edu

Parking and Transportation Services

  • Operational Status:  Offices for staffed garages are open Monday through Friday 8 a.m. to 4 p.m. (with one-hour lunch closure) for those who need to do in-person transactions. The Conference Center and Health Center Garage offices are open 24 hours. The PTS Main Office lobby is closed, as it is too small to allow for social distancing. For assistance, please go to the Trinity Garage cashier office located on Level 1 at the exit gate. University Fleet Automotive Shops are open Monday through Friday 7:30 a.m. to 4 p.m.
    • Parking:  Parking on campus requires either an active permit or a fee at a meter or garage.
    • Campus Shuttles: UT Shuttle service resumed August 21. 
    • Capital Metro: Capital Metro mainline service continues to operate at this time, but with a modified level of service to promote public health and accommodate social distancing. Students, faculty, and staff ride free with their UT ID.
    • UT Night Rides: UT Night Rides resumed service August 21. It runs 7 days a week from midnight to 4 a.m. for the fall semester. 
    • SureWalk: Sure Walk resumed service on August 20. It runs 7 days a week from 8 p.m. to 2 a.m. for the fall semester. 
  • Coronavirus Information and Resources: https://parking.utexas.edu/coronavirus

Payment Services

Payroll Services

Police

  • Operational Status: UTPD remains a fully-functioning 24/7 police service to the UT community. Officers will continue to respond to emergency 911 calls where life and property are at risk. However, to limit the spread of COVID-19, UTPD will take reports regarding non-urgent incidents over the phone. Officers will remain visible patrolling the campus and its borders by vehicle, on foot and bike.

Procurement and Payment Services

  • Operational Status: Beginning March 16, 2020, and until further notice, the Procurement and Payment Services Office will be closed and all essential operations have been moved to remote status to reduce the public spread of COVID-19.
  • Procurement and Payment Services Coronavirus Information: https://financials.utexas.edu/pps-coronavirus

ProCard

Purchasing Office

  • Operational Status: Please note that as the University continues to navigate COVID-19 and we continue a practice of increased online and remote operations in support of the organization. Essential items that are required, should be shipped to Campus Distribution Services (CDS). New Expenditure Review Processes are in place.
  • Purchasing Office Coronavirus Information: https://purchasing.utexas.edu/coronavirus

Student Accounts Receivable

  • Operational Status: Student Accounts Receivable staff are working remotely and are not offering in-person customer service at this time. Voicemail will be responded to within 24 hours; 512-475-7777 or 512-475-7779.
  • Coronavirus Information and Resources: https://financials.utexas.edu/sar-coronavirus

Technology Resources

  • Operational Status: Development and Server teams, Fully Remote; Location Information Services, Fully Remote with staff on call; Desktop Support Services, four staff on campus running service desks.

Travel Management Services

  • Operational Status: TMS staff are working remotely during the COVID-19 restrictions. 
  • The current prohibition on university-sanctioned travel for business or study has been extended through December 31, 2020. Exceptions will be processed by deans or vice presidents for domestic travel and by Texas Global for international travel. Decisions about the policy after January 1, 2021, will be announced on or before October 15, 2020.
  • Coronavirus Information and Resources: https://travel.utexas.edu/coronavirus.

University Data Center

  • Operational Status: The UDC is currently running on reduced on-site staffing. Tier I staff are on-site 24/7 to provide monitoring services. Tier II staff are working remotely and are on call to provide physical support to customers with coordination. Any requests from customers supporting critical services will be coordinated for an immediate response. All other requests will be queued and batched for processing by a member of the Tier II staff coming onsite to the data center.
  • Coronavirus Information and Resources: https://it.utexas.edu/coronavirus

Utilities and Energy Management

  • Operational Status: Utilities and Energy Management (UEM) continues to provide utility services to the UT Main Campus and Pickle Research Center 24/7. Business operations are fully remote. To report a utility outage, please call the Facilities Service Center at 512-471-2020.
  • Coronavirus Information and Resources: https://utilities.utexas.edu/coronavirus