If the Procard has been compromised in any way, first contact the bank.
If a Procard is lost or stolen, or if fraudulent activity has occurred, the cardholder should notify Citibank immediately by calling 1-800-248-4553. Inform the bank that the card in question has been compromised. Cardholders may be asked to verify recent activity on their Procard, so please be prepared. The Procard Administrator and any other individual cannot validate transactions on a cardholder’s behalf as they do not have authorization to speak to the bank about transactions made in the cardholder’s name.
If Procard information has been compromised and this was reported to Citibank, the bank will deactivate the old card and issue a new one. The bank will send the replacement card to:
UTA, Suite 3.302
Austin, TX 78701
Any validated, pending transactions will be transferred by the bank to the new card.
The card must be sent to the Procard Administrator since the new card information will need to be updated in our system. After the bank has been notified about a compromised card, the cardholder must also inform the Procard Administrator and the Office of Internal Audits at 512-471-7117.
Cardholders must ensure that theirVP7 approver is also aware of the compromised card and any other person that will be effected by the deactivation of the old Procard.
Once the bank is able to verify that there was fraud on the card, the cardholder may receive an email with something called a “Declaration of Fraud” with an “Affidavit” attached to it. This document must be filled out and sent to Citibank for their records to show the fraudulent activity. A copy must also be kept with the VP7 supporting documentation. Details on how the document should be filled out will be in the body of the email that document is attached to.
When the cardholder receives this document, it will be locked with a password that will be sent to the cardholder separately or given to the cardholder over the phone. The cardholder will not be able to access this document without the given password.
If the password is lost, the cardholder can call Citibank to get it again.